AWS Support Plans
AWS Support Tiers & SLA |
Startup |
Business |
Enterprise |
| Response time on P1 issues | 30 minutes | 15 minutes | 10 minutes |
| Tier-2 AWS Cloud Support & Incident Reesolution provided by SysOps team at 24×7 | 10 support cases | 30 support cases | 100 support cases |
| Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 | 20 DevOps hours | 60 DevOps hours | 120 DevOps hours |
| Monthly Cost | $3,400 | $4,700 | Talk to AWS Support Expert |
AWS Support Services Scope
Discovery and Planning
- Establish communication channels
- Acquire access to the infrastructure
- Review existing runbooks and procedures
- Conduct infrastructure assessment
- Phase-1 timeline: 1-2 weeks
Setup and Transition
- Monitoring tools setup and configuration
- Key Metrics definition
- SLO, SLA, and escalation policies approval
- Data Backup & Recovery configuration
- Phase-2 timeline: 2-4 weeks
24×7 AWS Premium Support
- 24×7 Tier-2 AWS Cloud Support
- 8×5 Tier-3 Cloud Management & Improvements
- Service Level Reports: Key metrics; Post-Mortem Incident Report; Suggestions for improvements
- Runbooks & Workflow documentation
- Phase-3 timeline: Upon completion of Phase-1 and Phase-2
Our Toolkit for 24x7 AWS Support Services
Our AWS Expertise & Credentials
What Our Clients Say
Application Management & Support for Healthcare Marketplace
- “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”
CTO @ Healthcare Marketplace
DevOps and Support Services for AdTech Company
- “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”
DevOps Manager @ Equild Holdings
Infrastructure Monitoring for Online Classroom
- “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”
Daniel O’Reilly, CTO @ LearnCube
Partnership & Awards
Recent AWS Support Success Stories
DevOps Support Services | Customer Case Study | Healthcare
Verified by AWS
DevOps Support Services | Customer Case Study | E-Commerce
DevOps Support Services | Customer Case Study | AdTech
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