24/7 DevOps Support Services
Romexsoft provides continuous assistance to organizations ensuring seamless operations and maximizing the uptime of IT infrastructures and critical applications. Enhance your system reliability, efficiency, and security with our always-on DevOps support services through round-the-clock monitoring, incident resolution, performance improvements, and security management.
DevOps Support Services We Provide
Romexsoft provides around-the-clock L2 operational support for organizations to ensure uptime, incident resolution, and efficiency of clients' software systems through continuous monitoring, DevOps automation, and emergency team involvement. Our service offerings include:
24/7 Monitoring and Incident Response
Romexsoft provides round-the-clock NOC monitoring and incident response for IT infrastructures and critical apps, including:
- 24/7 monitoring and incident resolution
- 15-minute response time on high urgency (P1) issues
- 24/7 SysOps emergency team
- 8/5 DevOps expert team
Proactive Incident Management
We deliver proactive incident management services by aligning people, processes, and technology involved in responding to and mitigating incidents following the best ITSM strategies, including:
- Proactive prevention of incident re-occurrence
- Centralized service desk to ensure uptime for all your apps
- Direct reporting of new findings and improvement suggestions
Site Reliability Engineering (SRE)
Our experienced DevOps team takes over the day-to-day management of your AWS cloud environments and workloads to improve reliability and scalability of your cloud software. Our SRE services include:
- Automated backups and disaster recovery procedures
- Maximization of the effectiveness of your cloud environment
- Maintenance of smooth operations during peak loads
Security Compliance and Auditing
Romexsoft offers security monitoring and maintenance of your cloud infrastructures and apps ensuring multi-regulatory compliance. Our DevSecOps services include:
- Security monitoring and maintenance
- Cloud modernization using best security practices
- Security and compliance implementation including multi-regulatory compliances such as HIPAA, PCI, SOC1, SOC2
Cloud Cost Optimization
We provide cost optimization services to reduce cloud infrastructure costs, optimize resource utilization, and improve the performance of your applications. Our cloud cost optimization services include:
- Choosing the right pricing models
- Matching capacity with demand
- Implementing processes to identify resource waste
Contact Our Support Team
Discuss your specific requirements with our experts to receive a personalized quote for 24/7 NOC monitoring, incident response, and SRE services.
Our DevOps Support Phases
At Romexsoft, we recognize the critical importance of smooth and efficient operations for your business-critical applications.
The phases of our support process are thoroughly designed to optimize your infrastructure for efficiency, resilience, and scalability, maximizing the uptime while ensuring the highest security standards.
From the initial discovery to round-the-clock support, ongoing maintenance, and continuous improvements, our 24/7 NOC support team is committed to reducing downtime and enhancing system reliability.
Discovery and Planning
Starting day one, the Discovery and Planning phase usually takes up to 2 weeks and consists of the following steps:
- Establish effective communication channels with stakeholders
- Conduct infrastructure assessment and business impact analysis
- Analyze Disaster Recovery capabilities
Setup and Transition
Then, the next 2 weeks are spent on the Setup and Transition phase. The typical activities include:
- Set up and configure cloud monitoring tools
- Review and adapt the current on-call workflow
- Review, update, or create Runbooks and documentation
- Define key metrics such as SLO (Service Level Objectives) and SLA (Service Level Agreements)
- Define escalation policies
24/7 NOC Monitoring and Incident Resolution
Immediately, upon completion of the 1st and 2nd phases, the NOC team starts their round-the-clock monitoring and incident resolution activities.
- 24/7 cloud monitoring
- 24/7 incident response
- 24/7 incident resolution
Ongoing Environments Management and SRE
Ongoing infrastructure management and site reliability engineering services are performed by our certified DevOps team during regular office hours, including:
- Cloud cost optimization
- Performance optimization
- Cloud security and compliance
- Preparation of post-mortem reports
- Updates to runbooks
24/7 DevOps Support Pricing Plans
Romexsoft's 24/7 DevOps support is a subscription-based managed service that is priced on a per-system basis and your SLA and SLO requirements. Our pricing plans are designed to cover the unique needs of your business, ensuring you get the right level of support at a good price.
Support Packages
Choose the support package below that fits your application's criticality, performance, and budget needs.
Response time on high-priority (P1) issues
Level2 services: 24/7 monitoring and incident response provided by emergency SysOps team.
Level3 services: 8/5 Infrastructure management and SRE provided by certified DevOps team.
Monthly Cost
Startup
Suited for emerging businesses operating on a relatively small scale
Response time on P1 issues
30 minutes
Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team
10 support cases
Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team
20 DevOps hours
Monthly Cost
$3,400
Business
Ideal for medium-sized businesses and expanding operations
Response time on P1 issues
15 minutes
Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team
30 support cases
Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team
60 DevOps hours
Monthly Cost
$4,700
Enterprise
Tailored for established enterprises and mission critical systems
Response time on P1 issues
10 minutes
Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team
100 support cases
Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team
120 DevOps hours
Monthly Cost
Let Our Support Team Elevate Your Operations
Discuss your specific requirements with our experts to receive a personalized quote.
Related Success Stories
Our Clients
What Our Clients Say
Why Opt for Romexsoft's DevOps Managed Services?
Romexsoft is an experienced provider of DevOps managed services for various industries. We empower your organization with an emergency team of certified DevOps and SysOps professionals. With our round-the-clock technical support, expert knowledge, and proactive approach to incident prevention, we ensure smooth operations and deliver enhanced security and improved performance across your business-critical applications.
Tailored Support Solutions
At Romexsoft, we understand that each business is unique. That’s why we offer customized support plans tailored to meet the specific needs and challenges of your infrastructure. Our flexible approach ensures that your business receives the most effective support, precisely when and where you need it.
Proactive Support Model
We don’t just react to issues; we anticipate them. Our proactive support model is designed to identify and resolve potential problems before they can impact your operations, ensuring your systems are always up and running.
Expert Support Team
Our team consists of industry-certified SysOps engineers, DevOps engineers, and Solutions Architects who are experts in their field. Our professionals bring best practices and innovative solutions to your projects, ensuring your operations are streamlined and efficient.
Our AWS Certifications
FAQ
DevOps Support is a type of service offered by professional DevOps companies that provide ongoing technical support to ensure that customers' infrastructures and business-critical apps operate smoothly. It involves a team of experienced DevOps and SysOps engineers that provide 24/7 monitoring, technical support, and incident resolution within specified SLA.
DevOps Support services typically include:
- 24/7 monitoring and incident resolution
- Proactive incident management
- Site reliability engineering (SRE)
- Security and compliance
- Cloud cost optimization
These services may vary depending on the DevOps service provider and the specific needs of your business.
DevOps Support Services offered by a team of experienced DevOps and SysOps engineers can help improve your business operations and increase overall system efficiency by reducing downtimes and improving system performance and security.
The cost of DevOps Support services varies depending on the DevOps service provider and the level of service required to meet SLA (service level agreement) and SLO (service level objective) requirements. Generally, DevOps Support is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements.
